Unable to switch to Family Plan after subscription through Apple expired

[bneumanlaw]

Hello, my Premium Subscription expired on Apple on February 11th.  I would like to purchase a family plan, but Pandora is saying that my Premium Subscription is still valid.  Please advise.  

Thanks.  

[AdamPandora · Accepted solution]

Sorry for any trouble, @bneumanlaw.

Since this involves your paid account, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[bneumanlaw]

Thank you!

[AdamPandora]

Always happy to help. 😎

Hope we continue to see you around the community!