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Unable to update payment information

thisisntworking
Local Performer

My Pandora app lately has been getting error messages and it will randomly stop playing a song. Now its saying I need to upgrade even though my payment information was up to date. when I go to upgrade I get another error message that something is wrong and its being worked on.

Moderator Edit: Edited title for clarity

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AdamPandora
Community Manager
Community Manager

@thisisntworking I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.15.25)

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AdamPandora
Community Manager
Community Manager

@thisisntworking I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.15.25)
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