Unable to upgrade to family plan while on trial

[Michaelkrusz]

Hello group, I am trying to upgrade to the family plan; however, I cannot, as I'm receiving an error message stating I have an account. I cancelled my free trial, but the instructions are telling me that I can't upgrade until my trial expires. Is there any way to completely cancel my trial so I can buy the family plan?

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Michaelkrusz I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!

[Michaelkrusz]

Thanks - so sorry. I haven't received an email and would like to purchase the family plan today. Would you be able to help?

[AdamPandora]

@Michaelkrusz I checked in with our support team, and it looks like they sent you an email earlier today.

If you aren't seeing their message on your end, I recommend checking your junk/spam folder to ensure their messages aren't getting filtered out.

Let me know how it goes.