Upgraded my account and not getting just music

[77transam]

Case # 05904395 I have upgraded my account 10/06/2026 for the year at $65.89 and not getting just music

I paid for just music no adds please adjust to only music. Thank You

[AdamPandora · Accepted solution]

@77transam Sorry for the trouble you are having with your subscription. 

I took a look and do see that you currently have an active email support case open, and the agent assigned to your case has already responded. Please be sure to check your email inbox for their reply. If you don't see it, please check your spam or junk folders as well.

To help avoid any confusion or crossed communication between multiple agents and the community, I recommend continuing to work directly with the support agent through your existing email case.

Thanks for being a part of the community!