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Upgraded with t mobile but still charged by Pandora

georgedavidking
Local Performer

I received pandora free t mobile and you still billing my credit card. How can I get my refund from you guy's.  Since you knowly t mobile pays my subscription. 

Moderator Edit: Edited title for clarity

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1 Solution

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AdamPandora
Community Manager
Community Manager

@georgedavidking I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

View solution in original post

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3 Replies

AdamPandora
Community Manager
Community Manager

@georgedavidking I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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kelee0312
Local Performer

I have Tmobile and it shows I should have Pandora Premium, however I am still getting charged $9.99 for premium. How do I fix this?

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AdamPandora
Community Manager
Community Manager

@kelee0312 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

0 Kudos