Upgrading to Premium and receiving: "Something went wrong, please try again later."

[McPherson95]

I'm having a lot of trouble trying to upgrade my account from free to premium. I have tried to upgrade my account on my phone, as well as on my desktop via debit card and PayPal. I consistently get 'Something went wrong, please try again later.'

Moderator Edit: Changing title for clarity

[TannerPandora]

Hi @McPherson95! Thanks for posting. Sorry to hear about this, I can only imagine how frustrating this is. 

I'm going to create a support case for you. One of our agents will reach out via email to follow up. 

Please be on the look out for their reply. 

[Ellisj]

I am having the same issue this morning. I have tried all the things mentioned also. Very frustrating, I'm trying to give you my money and nothing is working correctly.

[AdamPandora]

@Ellisj I am going to have someone from our support team contact you privately via email to help look into this.

Please keep an eye out for their message. 📬