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Website says card is invalid when it is not when updating payment info

kransa
Local Performer

I’m in the same situation. The site keeps saying my card is invalid when it is not. I’ve tried different cards, different search engines, my phone.

I am having the same issues as others. I tried to update my payment information and it told me the payment information wasn't valid. I tried different cards, different web browsers, even my phone. Nothing worked. The support person said I would need to speak with my bank. Why would the bank all of a sudden deny?

I had this same issue back in November.

I've had Pandora for years. I don't want the subscription to lapse and end up having to pay the higher price to start over again.

Moderator Edit: Edited title for clarity, Merged comments

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AdamPandora
Community Manager
Community Manager

@kransa I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

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