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Trouble redeeming gift subscription

Frasiers111
Local Performer

I purchased a year gift subscription.  I received an email for the charge to my bank account but neither me nor the email address i bought the subscription for has received a code to redeem the subscription.  I have filled out the form that goes to Support multiple times now but have not received a response?  Is there anything i can do besides dispute the charge with my bank because i have not received anything that can activate the account?  Please advise how i can start the year long subscription that i have been charged for.

 

Moderator Edit: Edited title for clarity

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Tsinchok1
Local Performer

When attempting to redeem a Pandora Plus Gift Subscription on the “Redeem Your Code” page of the Pandora Site using the code that was given me, I keep receiving the error message… “Something has gone wrong. We’re working on the issue, and we’ll have things back to normal soon.” Problem is, I have been getting this message for 2 weeks. I’ve contacted Pandora Support via email, but have not heard back yet. Any ideas?

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43 Replies

JeffD
Local Performer
I have the same exact problem. I purchased this via an offer from Amex for $10 cash back. When I purchased it, Amex sent me to a special URL at the Pandora site and I received an email from Pandora, but no code. I may have to dispute as well, but am hoping I don't have to. Support has not replied yet either.
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AdamPandora
Moderator
Moderator

@Frasiers111 Our support team took a look and don't see any messages from the email associated with your community profile.

They will sending you a separate message via email to help get this resolved.

+++++++++++++++++++++++++

@JeffD Our support team has confirmed that they have followed up and help resolve this for you. If you have any further questions, you can reply back directly to the email thread you have open with them. 

Hope we continue to see the two of you around the community! 

Adam | Community Moderator

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sharpang002
Local Performer

I got a one year Pandora Plus gift subscription for Christmas. When I try to redeem it with the code in the print out, it says "Please enter a valid gift code"

AdamPandora
Moderator
Moderator

@sharpang002 Our support team has taken a look and has confirmed that you were able to succesfully activate a Pandora Plus gift subscription to your account.

Was there a second gift subscription you were having trouble activating as well?

If so, let me know and I can help put you in touch with support directly and they can help. 

Adam | Community Moderator

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alhorchata
Local Performer

I have the same problem. I sent an email to support and will hopefully get a replacement code. I don't know why the code itself isn't emailed to you after you purchase.

TannerPandora
Moderator
Moderator

Hi @alhorchata I've reached out to our User Support team to follow up with you on this. They will be contacting you via the email address associated with your community profile. Please be on the look out for this email. 

Thanks for posting to community! 

Tanner | Community Moderator

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daynadane51191
Local Performer

I'm having a similar issue.  I purchased a gift subscription for christmas but have not been able to activate it for my elderly mother in law as yet.  please assist.

 

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AlyssaPandora
Moderator
Moderator

Hey, @daynadane51191. 👋

Sorry for the continued trouble. I can confirm we received your email.

Someone from our User Support team will be in touch soon, to assist with your mother in law's gift subscription.

Thanks for your patience during this process! 🎶

Alyssa | Community Moderator

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Tsinchok1
Local Performer

When attempting to redeem a Pandora Plus Gift Subscription on the “Redeem Your Code” page of the Pandora Site using the code that was given me, I keep receiving the error message… “Something has gone wrong. We’re working on the issue, and we’ll have things back to normal soon.” Problem is, I have been getting this message for 2 weeks. I’ve contacted Pandora Support via email, but have not heard back yet. Any ideas?

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AdamPandora
Moderator
Moderator

@Tsinchok1 Sorry for the trouble with that.

Our support team has confirmed that they do have an open case with you regarding this issue. Make sure message to them also contains the code you are entering when that error message pops up. 

In the meantime, they will also be replying back to you via email to further assist you with this.

Thanks for your patience.

Adam | Community Moderator

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odessaburke
Local Performer

I need my Redeemer code

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odessaburke
Local Performer

I need the redeem cpde

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AdamPandora
Moderator
Moderator

@odessaburke I will have someone from our support team contact you via email to help with any gift subscriptions you are having trouble redeeming.

Keep an eye out for their message.

Adam | Community Moderator

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Jocie
Local Performer

Hi, I need a redemption code for the gift I purchased a couple of months ago.  If you could please have your support team contact me, I would really appreciate that. Thank you

 

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AlyssaPandora
Moderator
Moderator

Hey there, @Jocie. 👋

Thanks so much for bringing this to our attention. A member from our User Support team has reached to you via the email address associated with your Pandora account. Please keep an eye out for their email by also checking your spam / junk folder in case you haven't received it yet. 📫

Appreciate your patience! 

Alyssa | Community Moderator

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HomerMom57
Local Performer

Same thing happened to me! I was gifted a subscription and the system will not take my gift card number!

Give me a REAL PERSON to talk to!!

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AlyssaPandora
Moderator
Moderator

Hi there, @HomerMom57. 👋

Sorry for the trouble with this. Someone from our User Support team has reached out to you via email to help with your gift subscription. You should be hearing from a specialist shortly. 

Thanks for your patience! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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dsubrt19
Local Performer

my gift card for pandora and wont redeem itself any solutions?

 

Moderator Edit: Edited title for clarity

 

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AdamPandora
Moderator
Moderator

@dsubrt19 I moved your post to this thread since it sounds like you are running into a similar issue.

I am going to have someone from our support team send you an email to further assist with this.

Please keep an eye out for their message. 📬

Adam | Community Moderator

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