What email do you enter when accepting family plan invitation?

[Lance1]

pandora family plan invite steps

hello, 

i have subscribed to family plan and sent out invites. When accepting invites do you put in the original account holders email or the email of the person who was invited?

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Lance1 When the users accept the invitation, they will need to make sure they are logged into their own Pandora accounts (with their personal email address) - not the original account holders account.

In the meantime, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Lance1]

thank you

all invites have been accepted. but when the me.com email logs in it is not recognizing the family plan

please advise

[AdamPandora]

@Lance1 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!