Why am I receiving ads with Pandora Plus?

[Jupiter78]

I changed my credit card number on my pandora plus account and i am now receving ads when never did before why?

I was on pandora plus and getting ad free music,when one day I realized that ad free had stopped.I recently had to change my credit card information and put in new credit card info along with again adding pandora plus.However as of today I am still receiving ads.please rectify or i will be forced to cancel my subscription.

Moderator Edit: Changing title for clarity, Merged comments

[TannerPandora · Accepted solution]

Hi @Jupiter78 

Welcome to Community! 👋 I’m sorry for the confusion, and I’d be happy to help point you in the right direction.

I took a look at your Pandora account and can confirm that it’s currently set to our ad-supported free subscription tier, which is why you’re hearing ads. However, I do see that you were previously upgraded to Pandora Plus.

Since the Community is a public space, we try not to discuss specific billing or account details here. I’ve gone ahead and escalated your case to our Pandora Care Team so they can take a closer look at what happened with your subscription and assist you further.

They’ll follow up with you by email at the address associated with your Pandora account, so please keep an eye out for their message.

Thanks for visiting the Pandora Community! 🎶