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"Something has gone wrong" Error when canceling/upgrading

mdasam
Local Performer

I am trying my trial membership, getting message saying "'Something has gone wrong. Please try again later."

Please help

 

Moderator Edit: Edited title for clarity

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Re: Something has gone wrong message - will not let me cancel subscription

AlyssaPandora
Moderator
Moderator

Hi there, @JenNJ. 👋

Sorry to hear that you're having trouble.

To keep the community space organized, I moved your post over to this existing thread: "Something has gone wrong" Error when canceling

Since this involves your subscription, I've gone ahead and escalated your issue to our User Support team. Someone will be in touch with you via email to offer further assistance with your account.

Thanks for your patience during this process! 🎧

Alyssa | Community Moderator

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40 Replies

Re: "'Something has gone wrong. Please try again later." Error message

AdamPandora
Moderator
Moderator

@mdasam Nice to see you around the community.

Have you tried switching browsers yet? If not, try canceling your trial using a different browser following the instructions listed under Cancel my Pandora-billed subscription or trial.

Let me know if you continue to run into issues with this. 

Adam | Community Moderator

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Re: "'Something has gone wrong. Please try again later." Error message

hearthefalconer
Local Performer

I use Firefox as my browswer and have made sure Flash Player is installed on it. I still keep getting this aggravating message "Something has gone wrong, try again later" each time I attempt to redeem my code. Just purchased my subscription this morning. Unimpressed so far.

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Re: "'Something has gone wrong. Please try again later." Error message

AdamPandora
Moderator
Moderator

@hearthefalconer Our support team has confirmed with me that you already have a case open with them.

Please keep an eye out for their reply to your message, and they will be happy to further assist you with this.

Hope we continue to see you around the community! 

Adam | Community Moderator

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I get an error message when trying to cancel my subscription

Cory
Local Performer

It says Something has gone wrong. Please try again later

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Re: I get an error message when trying to cancel my subscription

AdamPandora
Moderator
Moderator

@Cory Sorry for the trouble with that - our support team took a look at your account and do see you were able to successfully cancel your subscription shortly after contacting us.

Let me know if there is anything else I can assist you with. 

Adam | Community Moderator

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Cancellation

Keychane96
Local Performer

I’m attempting to cancel my Pandora premium subscription. However, every time I attempt to cancel it I receive an error message that states something went wrong. Can I get someone to reach out to me regarding getting it canceled. Thank you

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Re: Cancellation

AdamPandora
Moderator
Moderator

@Keychane96 I moved your post to this thread since it sounds like you are experiencing a similar issue.

I recommend trying out another browser on your computer to cancel as this may help (ex: Firefox, Google Chrome, etc).

In the meantime, someone from our support team will be reaching out to you separately via email to help make sure this gets taken care of.

Thanks for your patience.

Adam | Community Moderator

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Re: "Something has gone wrong" Error when canceling

griffig1988
Local Performer

I am trying to sign up and have this same message. I don't see a fix in this thread. 

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Re: "Something has gone wrong" Error when canceling

AlyssaPandora
Moderator
Moderator

Hi there, @griffig1988. 👋

Sorry to hear that you're having trouble while trying to upgrade.

Someone from our User Support team will reach out to you via email to offer further assistance.

Please keep an eye out for the email and be sure to check your spam / junk folder to make sure it didn't end up there.

Thanks for your patience during this process! 🎧

Alyssa | Community Moderator

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Re: "Something has gone wrong" Error when canceling

el_jefe
Local Performer
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Re: "Something has gone wrong" Error when canceling

AlyssaPandora
Moderator
Moderator

Hey there, @el_jefe. 👋

Sorry to hear that you were having trouble. Looks like you were in touch with a member from our User Support team. Someone has contacted you via email to assist with the cancelation of your free Premium trial subscription. If you don't see the message yet, please check your spam / junk folder.

Feel free to let us know if you need anything else. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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