This is especially annoying because if I don't cancel it by tomorrow, then it renews and I get charged for it, but I don't want it anymore. Anyone know what to do about this? I've been at it since early this morning, coming back here and there to check if it will finally work, but no luck.
Hey there, @zzADRiANzz. 👋
Sorry to hear that you've had some trouble with that error message. To keep the community space organized, I moved your post over to this existing thread: "Something has gone wrong" Error when canceling
I do see that you've reached out to our User Support team via email. Someone will respond to you shortly to offer further assistance with your account / subscription.
Thanks so much for your patience! 🎧
Hello, and happy New Year! I keep trying to cancel my trial Pandora subscription and I continue to receive the below error. I have tried on Safari from a MacBook Pro, Safari from an IPhone 6S through Safari, and Chrome from the same IPhone 6S on iOS 14.3
I have signed off, signed back on, changed password, nothing will let me delete this. My trial is to end on 1/21/2021 and I would like to cancel this now.
Hi there, @JenNJ. 👋
Sorry to hear that you're having trouble.
To keep the community space organized, I moved your post over to this existing thread: "Something has gone wrong" Error when canceling
Since this involves your subscription, I've gone ahead and escalated your issue to our User Support team. Someone will be in touch with you via email to offer further assistance with your account.
Thanks for your patience during this process! 🎧
Alyssa thank you so very much for the quick response, it is greatly appreciated! I hope you have a great new year 🤗
I have received the same error messages using both Safari and Edge. Have send email to customer support, but of course have notr heard anything back. Very underwhelmed with support.
Hi there, @jerrya83815. 👋
Thanks so much for posting. I do see that you've been in contact with a member of our User Support team regarding your subscription via email. Someone will be in touch soon to help with managing your subscription options.
You may also want to check your junk / spam folder to make sure the message didn't end up there.
Thanks for your patience during this process. 🎧
I just need to cancel my subscription but when I press the "yes, cancel my subscription" button it does nothing and then a few moments later I get an error message. Please just cancel this I dislike that so many people are having this issue.
I want to cancel my Pandora subscription, but the website keeps giving me the 'something went wrong' error. Msite does the same. See attached screenshot. I've been trying it for several days already, still does not work.
I will have someone from our support team contact you privately via email to help make sure this gets taken care of.
Please keep an eye out for their message.