I am trying my trial membership, getting message saying "'Something has gone wrong. Please try again later."
Moderator Edit: Edited title for clarity
I just need to cancel my subscription but when I press the "yes, cancel my subscription" button it does nothing and then a few moments later I get an error message. Please just cancel this I dislike that so many people are having this issue.
@MusicFan010203 I do see you have an open case with our support team regarding this issue.
Please keep an eye out for their email reply, and they will be happy to look into this further with you.
Thanks for your patience in the meantime!
I am trying to pay for a Plus subscription, by I systematically get the error message "We're sorry, something has gone wrong."
The same error message is appearing when I try to get the subscription through Scribd perks.
I just received a message from support saying that I need to contact the Scribd support.
Even if I am trying to pay with a credit card, I get the same error. Can you open another case for me?
I have received the same error messages using both Safari and Edge. Have send email to customer support, but of course have notr heard anything back. Very underwhelmed with support.
Hi there, @jerrya83815. 👋
Thanks so much for posting. I do see that you've been in contact with a member of our User Support team regarding your subscription via email. Someone will be in touch soon to help with managing your subscription options.
You may also want to check your junk / spam folder to make sure the message didn't end up there.
Thanks for your patience during this process. 🎧
Good grief, why am I not able to cancel my subscription? I keep getting a "Something has gone wrong. Please try again later" notice. I've tried multiple times, used every browser available and yet it doesn't work. What a horrible experience.
@lumibank I moved your post over to this existing thread: "Something has gone wrong" Error when canceling/upgrading
I do see you have an open case with our support team regarding this issue.
If you have any additional questions, make sure to reply back directly to the last email they sent you, and they will be happy to further assist.
Thanks for being a part of the Community!