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"Something has gone wrong" Error when canceling/upgrading

mdasam
Local Performer

I am trying my trial membership, getting message saying "'Something has gone wrong. Please try again later."

Please help

 

Moderator Edit: Edited title for clarity

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70 Replies

AdamPandora
Moderator
Moderator

@tsmadden I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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mdubes292
Local Performer

What the heck is going on with subscription cancelation? Is Pandora mimicking cable tv canceling? This is crazy! Cancel my **ahem** subscription please!

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AdamPandora
Moderator
Moderator

@mdubes292 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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jennhrobinson
Local Performer

I have tried to cancel my subscription on multiple devices and multiple instances, but I keep getting "Something has gone wrong.  Please try again later." after putting in my password.  Yes... my password is correct.

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AdamPandora
Moderator
Moderator

@jennhrobinson I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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donohuea
Local Performer

I also keep trying to cancel my subscription on different browsers and devices, but I continue to get an error message.  Someone has hacked into my account and continually uses it, so I would like this subscription cancelled. Thank you

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AdamPandora
Moderator
Moderator

@donohuea I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

nik_hal
Local Performer

My free trial to my subscription is going to end tomorrow, but when after I put in my password to cancel, I get the error message, "Something has gone wrong. Please try again later." How do I fix this? Will my account still be charged?

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AdamPandora
Moderator
Moderator

@nik_hal I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Playlist Swap

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apache
Local Performer

I keep trying to cancel the subscription on chrome and firefox. I just keep having the same "something went wrong. Please try again later" message show up.

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AdamPandora
Moderator
Moderator

@apache I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos