"Sorry, your payment information is not valid. Please update your details."

[sashap03]

Did anyone ever get their problem solved? Going through the same issue and I've tried several cards, but it continues to fail. I've emailed the support team but no response yet... may someone let me know what to do? please

[AdamPandora · Accepted solution]

@sashap03 Nice to see you around the community.

For more information on why that error message might be appearing, check out the accepted solution to this thread: Error Message: "Sorry, your payment information is not valid"

In the meantime, I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience!