Hi @Aaronzink and @karendonna! Thanks for posting to community and for reporting this issue with Sonos. 

@Aaronzink I see that you've emailed our User Support team. If it's alright with you, I'm happy to help here in community. 

I’ve enabled a trace on your accounts to help us better understand what’s happening. Would you both mind replicating this issue while the trace in enabled and letting me know the time and date. 

In the meantime, I've created a report and passed this on to our engineering team to further investigation. 

Thanks for the help and sorry for any inconvenience.