14 second songs

[Nami]

For some reason these days on the Pandora app for iOS, sometimes all of my songs turn into  exactly 14 seconds of muteness. I have to stay off the app for like a day to make it go back to normal. Has anyone experienced this? Do you know a way to fix it? Thank you all! 

[AdamPandora · Accepted solution]

@Nami Thanks for sharing your experience on the Community.

I recommend running through the troubleshooting steps listed on our help page: Troubleshooting for iOS Devices

If this does not resolve the issue, I would like to report this issue to our engineers. Could you tell me more about your device?

• Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for working with me on this. 🤝