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Alarm clock iOS

Itsdemondeer
Diamond in the Rough

Hello! When I turn my alarm clock on my music immediately turns off. The only way to let my music play is to turn the Alarm clock off. It gets me pretty annoyed trying to figure this out on my own.

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AlyssaPandora
Community Manager
Community Manager

Hi there, @Itsdemondeer. 👋

Thanks so much for reporting this. I've enabled a trace on your Pandora account to better understand what's happening.

To clarify, are you using the Pandora alarm clock feature?

Or, the iOS alarm clock?

++

Troubleshooting:

Let's try some troubleshooting steps to see if we can resolve the issue. First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

  1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
  2. Then tap the tiny "x" that appears in the upper left of the Pandora icon, and confirm that you want to delete the app.
  3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (07.08.24)

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3 Replies

AlyssaPandora
Community Manager
Community Manager

Hi there, @Itsdemondeer. 👋

Thanks so much for reporting this. I've enabled a trace on your Pandora account to better understand what's happening.

To clarify, are you using the Pandora alarm clock feature?

Or, the iOS alarm clock?

++

Troubleshooting:

Let's try some troubleshooting steps to see if we can resolve the issue. First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

  1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
  2. Then tap the tiny "x" that appears in the upper left of the Pandora icon, and confirm that you want to delete the app.
  3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (07.08.24)

Itsdemondeer
Diamond in the Rough

Thank you so much! And I’m glad you could respond quickly! 😁 Again, many thank you’s!

AlyssaPandora
Community Manager
Community Manager

No problem at all, @Itsdemondeer.

Sounds like you were able to get back up and running! 

Enjoy the tunes. 🎶

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (07.08.24)
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