Buffering issues on iphone 15.

[ca11]

Hi, I recently started having issues with buffering on the Pandora Free Music Radio app on my iPhone 15. I tried everything suggested below and still have issues. Please help. I am frustrated with this app!

Quick Fixes (Try These First)

• Check Internet: Verify you have a strong Wi-Fi or cellular signal.
• Restart Device: Turn your iPhone 15 off and on again.
• Force Close App: Swipe up from the bottom and swipe Pandora off the screen, then reopen. 

Deeper Troubleshooting Steps

1. Update Everything:
   • Pandora: Go to the App Store, find Pandora, and tap "Update" if available.
   • iOS: Go to Settings > General > Software Update and install any pending updates.
2. Clear Cache/Reinstall:
   • Hold the Pandora app icon, tap "Remove App," then "Delete App".
   • Reinstall from the App Store.
3. Toggle Cellular Data: Go to Settings > Cellular and turn Cellular Data off, wait a few seconds, then turn it back on.
4. Reset Network Settings: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings (this removes saved Wi-Fi passwords).
5. Check Pandora Status: Visit sites like DownDetector to see if their servers are down. 

Advanced Solutions

• Check Settings: Ensure you haven't accidentally set streaming quality too high for your connection in Pandora's settings.
• Consider VPN: A VPN like Speedify can sometimes combine connections for better bandwidth, say experts. 

[MariaPandora]

Hi @ca11 , thanks for posting!

Sorry for the trouble, it looks like you are following the troubleshooting steps for web listening and for the app on Android devices. You may want to try the steps for the app on iPhone instead:

1. Reboot the device by shutting it down entirely, then turn it back on and try Pandora again.
2. Uninstall, then reinstall the app*: Hold down the Pandora icon on the home screen until all the icons start shaking. Then tap the tiny "x" that appears in the upper left of the Pandora icon, and confirm that you want to delete the app. Then re-install Pandora via the App Store on the device.

Let me know how it goes.

[ca11]

Hi
I've tried all the things you mention and still have a buffering problem.

Best,

ca11

[MariaPandora]

Sorry to hear these steps didn't help @ca11 .

Could you explain what's happening in more detail? When this issue occurs: 

• Is the app still open in the background where you're able to press play and resume music or do you need to close and relaunch the app to continue listening?
• Are you listening to a station, album, playlist, or podcast? 
• Are you connected to Wi-Fi or cellular data? If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off?
• Are you using a Bluetooth connection?

Additionally, please provide both your iOS and Pandora app versions:

• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Thanks for your help!