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Songs show but won't play

Local Performer

Hi I’m on an iPad and can’t hear new songs that I choose. I can hear my collection. Help!



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Community Manager
Community Manager

Hi there, @Mar4. 👋

Looks like you've enabled complimentary sessions of Premium recently. The free sessions of Premium allow you to listen to songs on-demand after watching a short ad. Please keep in mind, listening to content on-demand is only a feature of Premium. You can find out more about how these sessions work here.


In the meantime, could you tell me a bit more about what is happening?

  • Does this issue occur while you're in a session of Premium?
  • Or, does this happen when you're listening to your stations?
  • Have any error messages popped up? If so, what exactly does it say?

Let me know. 🎧

Alyssa | Community Manager
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