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iOS: Trouble with Casting

davewilliams839
Local Performer

Can anyone help with why on my iPhone Pandora app will not release from casting?  periodically the casting will stop, when I look at Pandora app it looks like it is playing, sometimes says "attempting to Reconnect" but still shows playing.  If I try to recast it says you must play something first.  I closed the Pandora app and reoppened it but nothing.  If I open iHeart app it casts fine, so I am assuming it is related to the Pandora app.  How can I reset when Pandora gets stuck?

 

mod edit: changed title for clarity

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AlyssaPandora
Community Manager
Community Manager

Hey there, @davewilliams839. 👋

I've gone ahead and enabled a trace on your Pandora account just in case we need to report this over to our engineering team. In the meantime, I would recommend running through some standard troubleshooting for your iOS device while I have the trace enabled.

You can find those steps here. 

++

If you continue to have trouble with casting, could you share more info about your device?

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • What other device(s) are you casting to? 

Let me know how it goes. 🎧

Alyssa | Community Manager
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