Stops playing

[Knk333]

How do I fix pandora??!! It stops playing in under 2 minutes no matter what I do. I’ve tried all the settings, timer sleep mode everything! Pls help I need my music!!

[AlyssaPandora]

Sorry to hear that, @Knk333. I completely understand your frustration.

Could you provide some helpful details about the device you're using?

• Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Are you connected to Wi-Fi or 3G/4G (cellular data) when this is happening?
• Are there any error messages? If so, what exactly does it say?

Let me know.

[blevin01]

I am having the same problem.  Pandora stops playing in under 2 minutes no matter what I do. I’ve tried all the settings, timer sleep mode everything!  It's especially frustrating because I am paying for this. 

Appreciate your help.

mod edit: removed personal info

[AlyssaPandora · Accepted solution]

Hi there, @blevin01. 👋

Sorry to hear that you're experiencing a similar issue. I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps once more.

First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
2. Then tap the tiny "x" that appears in the upper left of the Pandora icon, and confirm that you want to delete the app.
3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.