cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Trouble Creating New Stations

Littlered28
Local Performer

I can’t add any new stations . I’ve restarted the app , my phone and internet. Still doing the same . I also have pandora premium. Help fix the issue 

 

mod edit: changed title for clarity

Labels (2)
0 Kudos
1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Hi there, @Littlered28. 👋

Sorry to hear that you're having trouble creating stations. I've enabled a trace on your Pandora account to see what's happening, and in case we need to report this over to our engineering team.

  • Are you receiving any error messages?
  • If so, what exactly does it say?

++

Troubleshooting:

First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

  1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
  2. Then tap the tiny "x" that appears in the upper left of the Pandora icon, and confirm that you want to delete the app.
  3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically.

Let me know how it goes. I look forward to hearing back! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

View solution in original post

0 Kudos
1 Reply

AlyssaPandora
Moderator
Moderator

Hi there, @Littlered28. 👋

Sorry to hear that you're having trouble creating stations. I've enabled a trace on your Pandora account to see what's happening, and in case we need to report this over to our engineering team.

  • Are you receiving any error messages?
  • If so, what exactly does it say?

++

Troubleshooting:

First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

  1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
  2. Then tap the tiny "x" that appears in the upper left of the Pandora icon, and confirm that you want to delete the app.
  3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically.

Let me know how it goes. I look forward to hearing back! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
0 Kudos