Trying to open Pandora play music

[XXX]

Trying to open Pandora play music

[AlyssaPandora]

Hey there, @XXX. 👋

Thanks so much for posting on the community!

• In the meantime, could you tell me a bit more about what is happening? 
• Are you having trouble getting set up with your tunes on Pandora?
• Or, are you having issues listening? If so, please provide more details about what is happening.

Let me know how I can be of help. 😎

[pixielu212]

Opened Pandora played a few songs and now no music.

[AlyssaPandora · Accepted solution]

Hi, @pixielu212. 👋

Are there any error messages popping up when this happens?

Let's try out these steps to see if it helps with your issue.

Feel free to let me know how it goes. 🎧

[nylgstrebor]

Not trying to open my account there is no audio.

[AdamPandora]

@nylgstrebor Nice to see you around the Community. 👋🏽

Could you tell me a bit more about what is happening?

1. To clarify, when you launch the app on your iPhone, does Pandora look like it is playing music, however there is no sound?
2. Is there an error message? If so, what does it say?
3. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[Kioti]

It just says something went wrong.  This is in red and doesn't go any further.

[AlyssaPandora]

Hi there, @Kioti. 👋

Sorry to hear that you're receiving that error message.

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps here: iOS Troubleshooting

++

If you continue to have trouble with this, could you share more information about your device? I can report this to our engineering team.

• Device & Generation: (e.g. iPhone 8, iPod 6th gen, iPad Air2, etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know. 🎧