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Won't load on phone or work in car.

megamiddlemyth
Local Performer

So, recently I had two problems occur at once.   The Pandora preset in my car (2018 Acura) won't load and gives me a message that due to copyright restrictions it cannot play music (as if I'm outside the US).  At the same time, Pandora won't load on my iphone, telling me that "cannot connect to Pandora, check your network connection and try again).  (My network connection is fine!).  Pandora does still work on my laptop.       I have tried the basic troubleshooting instructions (turn off phone, delete and re-install Pandora) with no success.   I notice that I cannot add Pandora to the location services on my phone, which I imagine might solve the problem, but it doesn't show as an option.   I speculate on why, and have two ideas.  One is the I recently made the upgrade from IOS 18;3.1 to 18.3.2, could that have done anything.    (I have an iphone XR).  The other is that I was recently outside the USA.  I didn't try to use Pandora while outside the US (I"ve learned that it won't work) but maybe somehow Pandora thinks I'm still away.  (My car was not outside the US, though!).    Anyway, if anyone has any ideas about how to solve this problem, I'd like to hear them.  I have also opened a ticket with Pandora help, btw, but not heard back yet.    Thank you!

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LeonPandora
Moderator
Moderator

@megamiddlemyth Welcome to Community!

Sorry to hear you've been having troubles with Pandora. I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply and they will be happy to look into this further with you.

Thanks for your patience in the meanwhile!

Leon | Community Moderator
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