iOS: App Switches to Offline Mode

[TeaTempest]

Never had an issue listening to Pandora on my iPhone 8 Plus while on the road (work, going to market, in another county, etc.). The minute I get home, it starts working again like nothing happened by using my own wi-fi. What's happening with my system. I have done all the recommendations posted: deleted and re-installed the app, turned the phone off / on, made sure it's also updated though the issue started before regular IOS scheduled updates. Pandora is the only app with issues. Help.

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@TeaTempest Sorry to hear that you're having trouble streaming over cellular data.

Let's go ahead and try some troubleshooting to see if we can fix that.

Please try the following steps from your iPhone:

• Go to your iPhone Settings.
• Tap on Cellular, then toggle Cellular Data off and back on.
• Finally, ensure the Pandora app is toggled on under Use Cellular Data For:

Let me know how it goes!

[kristakerber]

I tried that but Pandora has been very glitchy lately, saying it’s playing one thing while playing another and now states I’m offline when I’m online. 

seems like y’all need to fix your system. Nothing is wrong with my device. This is an expensive service to be unusable. 

[AlyssaPandora]

Hi there, @kristakerber. 👋

Sorry to hear that you're having trouble. I understand how frustrating that can be.

I've gone ahead and enabled a trace on your Pandora account in case we need to share these details with our tech team. In the meantime, let's try refreshing your app to see if this helps resolve the glitches you're encountering: iOS Troubleshooting

Let me know how it goes. 🎧

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.