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iOS: App Won't Accept Password on iPhone

gwspurch
Local Performer

I can log in on my PC desktop and I remain "signed-in" on my iPod, but when i try to sign in on my iphone it tells me email or password are invalid.  When i try to change password from the iphone, I never receive an email to change.   Same email and password for Pandora works fine on my desktop.

 

Moderator Edit: Changed title for clarity

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62 Replies

AlyssaPandora
Moderator
Moderator

Hey, @nsegelstein. 👋

Sorry to hear that you're having trouble with this. 

I've created a support ticket with our team and someone will reach out to you via email soon to assist with your Pandora account. 

Thanks for your patience during this process. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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pjwiese
Local Performer

Having a similar problem with inability to log on to Pandora with my iPhone or iPad.   Using the same email and password on my desktop with no problems.  Error message on iPhone and iPad is "Oops something went wrong."   Uninstalled/Reinstalled Pandora app two times with no success.   Sent an email request to Pandora Support a few days ago.   Still waiting for reply.

iPod Software Version is 14.8.1 and iPhone Software Version is 15.2. Have already uninstalled/reinstalled the Pandora app at least twice on both devices.  Using the same email address as on the desktop.  Have changed the password one time.   Still no success.  Continue getting the error message "Something Went Wrong."    Pandora works great on my desktop.

mod edit: merged comments
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AlyssaPandora
Moderator
Moderator

Hey, @pjwiese. 👋

Sorry for the continued trouble. Someone has responded to your message via email. 

If you haven't received the message yet, please check your spam / junk folder to make sure it didn't end up there. Thanks for your patience during this process. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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