iOS: Buffering Issues

[redsince58]

I am having the same problem on my iPhone 11.  Every time I open Pandora, it looks like my channel is going to open then freezes.  When I toggle back to my channels list, there is a banner at the bottom saying that Pandora is buffering...but the buffering process never ends.  Have tried a had restart for Pandora several times.  The first time it seemed to knock it loose...but it didn't last.  All other attempts at the same fix have not even got me that far.

[MariaPandora]

Hi @redsince58 , thanks for posting.

Are you still having trouble with this? If you are, let's try some troubleshooting steps to see if we can resolve the issue.

First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app, not only closing the app but fully uninstalling it (not to worry, we'll keep track of your profile and collection for you).* To do that:

1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
2. Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
3. Then re-install Pandora via the App Store on your device.

Let me know how it goes.

[redsince58]

I appreciate the response.
I have tried both....and then in combination.
It works...but only for about two or three songs.  Then freezes all over again.

What am I missing?

thanks again!

John 

[MariaPandora]

Hi @redsince58 .

Thanks for letting me know about this. I'm sorry to hear those steps didn't help.

Unfortunately,  I don't have any further susgestions for you at the moment. I've passed this along to the appropriate parties for further investigation. In the meantime, please keep an eye out for future updates to the Pandora app, it's likely how this issue will be addressed. 

We really appreciate your patience in the meantime!