Thank you to everyone who has shared ideas and participated in our Community over the years. On August 4, 2026, the Community Ideas Board will be retired. If you have questions or would like to share your thoughts about this change, please visit this thread to join the discussion.
Sorry to hear that you're having trouble. Looks like you already have an open case with our User Support team via email. Please be sure to follow up with them regarding your message.
If you haven't received a response yet, please be sure to check your spam / junk folder to make sure it didn't end up there. 📬
In the meantime, I would recommend trying out these steps: iOS Troubleshooting
Sorry to hear that you're having trouble. Looks like you already have an open case with our User Support team via email. Please be sure to follow up with them regarding your message.
If you haven't received a response yet, please be sure to check your spam / junk folder to make sure it didn't end up there. 📬
In the meantime, I would recommend trying out these steps: iOS Troubleshooting
