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iOS: Playlists Remain at 0:00 During Premium Access

Local Performer
  • Stays at 0:00 even when played
  • only happens when I leave the app open, turn on my phone after awhile, and reopen the app
  • Nevermind it’s just playlists

mod edit: changed title for clarity + merged comments

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Community Manager
Community Manager

Hi there, @AK7. 👋

Nice to see you around the community space.

Looks like you're listening using a complimentary Premium Access session when this happens. There's a natural tension between valuable ad space and the listening experience. Because of that, we're actively testing the length of these sessions to provide the best listening experience for everyone. As a result, the average length and availability of your complimentary session may fluctuate. We'll automatically save your on-demand music collection for your next Premium experience.

Since these sessions fluctuate in length - is it possible that your session has ended when this occurs?

Also, do you notice any error messages? If so, what exactly does it say?

If this happens again, could you share a screenshot?

Thanks for your help with this. 🎧

Alyssa | Community Manager
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