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iOS: Collected Songs Disappear and Reappear Randomly

goshrjarcia
Local Performer

Songs I have collected will randomly disappear when I'm listening to music on my iPhone. But when I log in to my account on a computer, they are there. For example. I recently collected several Kendrick Lamar songs. A couple of them don't show when I'm on my phone, but they show up in my collection when I'm on my computer. This happens randomly, pretty often. Eventually, they will show back up. But again, there is no rhyme or reason to when they show back up or disappear. Any ideas or suggestions to stop this from happening? 

 

mod edit: changed title for clarity

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AlyssaPandora
Community Manager
Community Manager

Hi there, @goshrjarcia. 👋

Thanks so much for posting about this, and sorry for any inconvenience.

Could you share a bit more about what is happening?

  • Are you in Offline Mode when this happens on your iPhone device?
  • Also, are these collected songs, or songs that you've collected and downloaded for Offline Listening?

Something to note, your offline collection will be removed if you uninstall or sign out of the Pandora app, or if you are unable to re-establish a connection with Pandora via a Wi-Fi or mobile network within 30 days. This means if you're in offline mode for over 30 days, your offline collection will be removed.

++

Device Details:

Would you mind providing more details about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.):

Let me know. 🎧

Alyssa | Community Manager
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