iOS: Different Songs Play While Using Alexa

[Mus1c6789]

My pandora is playing a different song than Alexis. 

mod edit: changed title for clarity

[AlyssaPandora]

Hi there, @Mus1c6789. 👋

Thanks so much for posting about this, and sorry for any trouble with Pandora and your Alexa device.

This issue is usually specific to the network you're using to access Pandora, so let's start by rebooting your modem and router.

If you're still having the same problem, then please try the following steps:

1. Check to see if there are any updates available for your Alexa and Pandora apps. Update both as necessary.
2. Restart your Alexa device by unplugging the power source and plugging it back in.
3. Try unlinking and relinking your Pandora account via the Alexa app.

Let me know if this helps. 🎧

[Mus1c6789]

It saying it is not in your music plan
Sent from Yahoo Mail for iPhone

[AlyssaPandora]

Thanks for your reply, @Mus1c6789. 

Could you share a bit more about your experience?

• Is the message you received voice feedback or notification?
• If it's a notification, can could you share a screenshot of exactly what you're seeing?
• Also, if you select a station using the app and then Alexa plays something else?

The more details you provide, the more equipped we'll be to help. We appreciate your patience during this process. 🎧