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iOS: New Phone - Reinstall the App

2ifbyc
Local Performer

I cannot download Pandora - in a loop - I had Pandora on my last iPhone-- really?

 

 

mod edit: changed title for clarity

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AlyssaPandora
Moderator
Moderator

Hey there, @awaesaeh. 👋

I moved your post over to the iOS section as it sounds like you may need assistance with reinstalling the app.

Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

++

Installing the Pandora app on your New Phone:

  • You can find our app in the App Store on your device. Search for Pandora and tap Install.
  • You can also go to pandora.com on your phone or tablet's web browser, scroll down and select Get the App to install the app.
  • Downloading any app from the App Store will require that you enter the password for your Apple ID. Keep in mind that the email address and password for your Apple ID account may be different than your Pandora account.
  • Also, please be aware that Pandora requires iOS 12 or higher. If you are running iOS 11 or lower, you will need to update your iOS version. If you're not sure how to update the OS on your phone, you can refer to this article for more help.

I hope this helps. Feel free to let me know how it goes. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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AlyssaPandora
Moderator
Moderator

Hey, @2ifbyc!

Sorry to hear that you're having trouble downloading the Pandora app.

  • Are you receiving any error messages? If so, what exactly does it say?
  • What happens when you attempt to download the app?
  • What iOS version are you using on your iPhone 8? 
    • To find the iOS version: (Settings > General > About > Version)

Let me know, and I can follow up.

Alyssa | Community Moderator

Let's talk music in Community Chat

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awaesaeh
Local Performer

Bought a new iPhone, how do i reinstall Pandora app.

 

 

mod edit: changed title for clarity

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AlyssaPandora
Moderator
Moderator

Hey there, @awaesaeh. 👋

I moved your post over to the iOS section as it sounds like you may need assistance with reinstalling the app.

Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

++

Installing the Pandora app on your New Phone:

  • You can find our app in the App Store on your device. Search for Pandora and tap Install.
  • You can also go to pandora.com on your phone or tablet's web browser, scroll down and select Get the App to install the app.
  • Downloading any app from the App Store will require that you enter the password for your Apple ID. Keep in mind that the email address and password for your Apple ID account may be different than your Pandora account.
  • Also, please be aware that Pandora requires iOS 12 or higher. If you are running iOS 11 or lower, you will need to update your iOS version. If you're not sure how to update the OS on your phone, you can refer to this article for more help.

I hope this helps. Feel free to let me know how it goes. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

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mangosox
Local Performer

problem solved thank you

AlyssaPandora
Moderator
Moderator

Glad to hear it, @mangosox. 👍

Let us know if you need anything else. Happy listening and hope to see you around the community space more often. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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