iOS: No Sound on Pandora App

[kbutterini]

I installed the SiriusXM app on my phone and now Pandora won’t play.  Can see it but no sound. 

[AlyssaPandora · Accepted solution]

Hey there, @kbutterini. 👋

Sorry to hear that you're having trouble with the sound. The Pandora app should work despite downloading other apps. 

Something to note, the sound settings of each app are set by the needs of the app and cannot be altered. So, if you are playing a game or using an app that requires sound, the audio from Pandora may pause. It's not possible for us to override the sound settings, or any other functions of another app.

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If you haven't already, I would recommend trying out the troubleshooting steps here: iOS Troubleshooting

First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
2. Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

Let me know if the troubleshooting steps help resolve the issue. 🎧

[Jorge245]

Unfortunately I cannot hear songs play on the app. My device is a iPhone XR. iOS version is 14.7.1. 

 

[AlyssaPandora]

Hi there, @Jorge245. 👋

Sorry to hear that you're having trouble with the sound on Pandora. 

Let's try some troubleshooting steps to see if we can resolve the issue. First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

I would also recommend uninstalling / reinstalling if the issue persists. Please check out my message about this issue here. 

Let me know how it goes. 🎧

[Laura12]

The songs just quits and won’t start again. I turn it on and maybe it will play one song then freezes. Picture isinglass and everything looks normal it just won’t play even manually can’t get it to start. It’ll play in car but not on home tv music which it has for this past year. 

[Lkzim2]

I phone account

Moderator Edit: Edited title for clarity

[AdamPandora]

@Lkzim2 It looks like you were able to log into your account on an iPhone yesterday.

Was there anything else you needed help with?

Let me know.

[Lkzim2]

This I phone does not play music while the Pandora app is running and appears to be functioning fine. No music actually is broadcasting from the phone. I don’t know how to “activate” that.

Sent from my iPhone

[AdamPandora]

@Lkzim2 I moved your post over to the iOS space since this issue sounds specific to your phone.

I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further?

1. Do you select a station, and no music or audio actually plays?
2. Does the song appear to be playing, however you can't hear anything? Or is the issue that play button is unresponsive?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

[Lkzim2]

Yes, the song is displayed and appears to be playing but no sound is audible and it never progresses….

Sent from my iPhone

[AdamPandora]

@Lkzim2 Thanks for following up.

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps: Troubleshooting for iOS Devices

Let me know if you continue to experience issues after completing those steps.