iOS: No Sound with AirPods or on Phone

[Nailsxxx]

No sound from iphone 13 or apple ear pods. Happen often. Phone rebooted. No help

mod edit: changed title for clarity

[AlyssaPandora]

Hi there, @Nailsxxx. 👋

Sorry for any trouble you've experienced. Let's try some troubleshooting steps to see if we can resolve the sound issue you're running into.

iOS Troubleshooting:

Please try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
2. Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
3. Then re-install Pandora via the App Store on your device.

You can also find these steps here: iOS Troubleshooting

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

++

AirPod Connection:

You can also try unpairing your AirPods from your device.  Then, re-pair the Bluetooth connection between your device and the phone.

• To remove the pairing, please go into the Bluetooth settings menu on your phone, find the appropriate connection, and select "Forget this device."
• To pair your AirPods again, you can use the steps here: Connect your AirPods and AirPods Pro to your iPhone

I hope this helps. Let me know how it goes. 🎧