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iOS: Pandora closes when searching on iPad

SarahLee
Local Performer

New iPad this week. Pandora close ever time I try to search for new music. Any suggestions?

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AlyssaPandora
Community Manager
Community Manager

Hi there, @SarahLee. 👋

Sorry to hear that you're having trouble when searching on Pandora. Typically, we'd start off with uninstalling / reinstalling the Pandora app on your iPad device using these steps: iOS Troubleshooting

However, it sounds like you have a fresh install of the app.

I'd like to gather more details to share with our engineering team on your behalf. 

  • Are you noticing any error messages? If so, what exactly does it say?
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • If not, which wireless carrier are you using?
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Could you share an example of when the app closes / crashes?
    • Does this happen with a specific artist?
    • Are you attempting to search for a new station? Or, play a song on demand?


Thanks for your help with this additional information. 🎧

Alyssa | Community Manager
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