iOS: Playlists repeat songs when shuffling

[Ayisha]

I just want to listen to my thumbs up playlist on shuffle or repeat without it stopping and then repeating the same song I just listened to. 
I have an iPhone & it’s up to date.

Hopefully there will be a solution to this issue. I don’t pay for the premium family plan to have this issues 

Moderator Edit: Edited title for clarity

[AdamPandora]

@Ayisha I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further?

When you shuffle your My Thumbs Up playlist, does it repeat tracks before cycling through every song in the playlist?

If so, does this happen during the same listening session?

Or for example does it happen when you shuffle the playlist in the morning, exit the app, and when you play Pandora later in the day, My Thumbs Up playlist will repeat a track that played during your earlier listening session?

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

[Ayisha]

Hello please see answer to questions


When you shuffle your My Thumbs Up playlist, does it repeat tracks before
cycling through every song in the playlist?

First the music stops & it no longer shows on my Lock Screen. When I open
the app it is a blank screen with a bar on the bottom. Then I have to touch
the screen for it to show again & when I do that the same song that just
ended plays again.


If so, does this happen during the same listening session?

This continues to happen until I get frustrated and just go to another
station since I can’t even listen to the thumbs up station without
shuffling.


Or for example does it happen when you shuffle the playlist in the morning,
exit the app, and when you play Pandora later in the day, My Thumbs Up
playlist will repeat a track that played during your earlier listening
session?

I only played it at night, it continues even after closing the app


Ayisha
🎶Music is life🎶

[AdamPandora]

Thanks for following up, @Ayisha.

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps: Troubleshooting for iOS Devices

Let me know if you continue to run into issues with this.

[Ayisha · Accepted solution]

Uninstalling the app helped & I was able to shuffle my thumbs up station
without any issues.

Thank you

Ayisha
🎶Music is life🎶

[AdamPandora]

@Ayisha Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening!