iOS: Plays one song then stops in offline mode

[Crashgrayson]

When I try to play my collection downloaded songs it plays 1 song and then it quits you have to restart it every time

Moderator Edit: Edited title for clarity

[AdamPandora]

@Crashgrayson I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[Nancyehuman]

Mine does the same thing did you ever get an answer

[Nancyehuman]

How do you fix it

[GeraldPandora]

Hi @Nancyehuman 👋 Thanks for being part of the Community

Let's try some troubleshooting steps. Let me know if it helps at all. 

First, I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora open and in the foreground of your device while the download completes.

To do that from a mobile device:

1. Tap the Profile tab and then the Settings gear in the top right corner.
2. Toggle Offline Mode off, and confirm that you'd like to remove the content from your device.
3. Toggle Offline Mode on again, to reset the download process.
4. Keep the Pandora app in the foreground of your device while your offline stations re-download.

Thanks for posting to Community!