iOS: Transitions to AutoPlay before full album finishes

[Carmis]

I have Premium, and I can only get 2 or 3 songs into an album before it switches me to auto play.  Why is it doing that?

Moderator Edit: Edited title for clarity

[AdamPandora]

@Carmis I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further?

Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Does this happen with all albums, or only some?
5. Can you provide me with a screenshot of what you're seeing when you are sent to AutoPlay?

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

[Carmis]

1. no

2. device, iPhone 14 Pro Max
3. No error message.  

4. Recently, it seems to be happening with any album I try to listen to straight through, including albums I have “downloaded.”

5. there is nothing that shows, it just starts on autoplay instead of transitioning to the next track on the album.

[AdamPandora]

@Carmis I moved your post over to the iOS space since this issue sounds specific to your iPhone.

I've also enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to try and reproduce this on your end.

If it occurs, please reply back to this thread and let us know:

• the date and time you were listening when the app transitioned to AutoPlay before the full album finished
• the name of the album/artist you were listening to prior to the app transitioning to AutoPlay
• a screenshot of the Now Playing screen showing that it is in AutoPlay

Thanks so much for working with us on this.

[Carmis]

Sent from my iPhone

[AlyssaPandora]

Hey there, @Carmis. 👋

Unfortunately, looks like your last message arrived blank.

If possible, could you include the requested details from @AdamPandora's post? We appreciate your help with this.

• the date and time you were listening when the app transitioned to AutoPlay before the full album finished
• the name of the album/artist you were listening to prior to the app transitioning to AutoPlay
• a screenshot of the Now Playing screen showing that it is in AutoPlay

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[Carmis]

I clicked the Reply Button in the email, but it looks like that doesn’t work.  

this has continued to happen.  It just happened when I was listening to Neither Washington Nor Moscow by the Redskins, an album I actually downloaded (should not be streaming).

And again.  Same album, just now.

mod edit: merged comments

[AlyssaPandora]

Hey, @Carmis. 👋

Thanks for your patience while we looked into this for you. Looks like you may be listening to the Redskins album Neither Washington Nor Moscow (Collectors Edition)

It’s possible that there was a communication error when originally downloading your offline content that caused it to not download fully. I would recommend removing the downloaded album and redownloading it again.

Make sure to keep the Pandora app in the foreground of your device  📲  with music playing while redownloading the album. The iOS system will stop the download process after a period of time if the app is not actively being used.

I hope this helps!