iOS: Trouble Reinstalling Pandora App

[Samsonsezz]

Anyone else having problems with getting the pandora app installed? On iphone

mod edit: changed title for clarity

[AlyssaPandora]

Hi there, @Samsonsezz. 👋

Looks like you were in touch with a member of our User Support team via email. 

Are you still having trouble downloading the app?

If so, could you share a bit more about what's happening?

Do you receive any error messages when you attempt to download? What does it say?

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Installing the Pandora App:

You can find our app in the App Store on your device. Search for Pandora and tap Install.

You can also go to pandora.com on your phone or tablet's web browser, scroll down and select Get the App to install the app.

Downloading any app from the App Store will require that you enter the password for your Apple ID. Keep in mind that the email address and password for your Apple ID account may be different than your Pandora account.

Also, please be aware that Pandora requires iOS 13 or higher. If you are running iOS 12 or lower, you will need to update your iOS version.

If you're not sure how to update the OS on your phone, you can refer to this article for more help.

Let me know. 🎧

[Samsonsezz]

Hi Alyssa, thankyou for getting back to me. I am running on the lastest iOS and still can’t install the app.  Nothing i try seems to be working. 

[AlyssaPandora · Accepted solution]

@Samsonsezz Try to install again, making sure to tap the little cloud icon (or the FREE button) on the Pandora screen in the App Store.

• If the Pandora screen shows an OPEN button, then the Pandora app is still installed on your device and you just need to find it.
• Go to the App Library and enter Pandora in the Search field.
• Once you find Pandora, you can move it wherever you like. Touch and hold the icon with your fingertip until you see the option to add it to your home screen.

If the app is not showing up using after running through the above, check whether you have any age restrictions set on your device. Pandora is "unrated", so if you have some restrictions set, it simply won't appear even when installed.

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Could you confirm whether you're receiving any error messages when you attempt to download the app?