Hello Pandora Community, I’m having trouble with my offline downloads. I recently just dealt with an issue where over 200 songs in one of my playlists just went missing, ever since then, my main playlist hasn’t been able to download at all. Can someone give me an explanation or advice? I’d appreciate it. Thank you.
mod edit: changed title for clarity
Hey there, @ksutter. 👋
Thanks for letting us know about this, and sorry to hear that you were impacted by the other issue regarding your playlist recently.
Pandora will never use the last 500MB of storage, so we will only download as much content as we can before we hit that limit. Is it possible that this might be occurring because there is not enough storage on your device?
If it doesn't appear to be storage related, I'd recommend signing out of the app and signing back in, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.
If you continue to have trouble, check the download icon for the content you are attempting to download.
Let me know how it goes. 🎧
No problem at all, @ksutter. If you find that the downloading issue persists, would you mind sharing more info about your device?
Thanks for sticking with me on this. 🎧