I’ve been using pandora for a while, and I’ve always been able to search up a song and listen to it by watching an ad. Same thing for whenever I run out of skips, I click watch an ad. However, I just got a new phone and the option to watch an ad for either of those doesn’t even show up. It just vibrates a couple of time and nothing happens. I’ve tried uninstalling and re-downloading and turning off my phone, but nothing has worked
@jermbolajr I've enabled a trace on your account to help us better understand what's happening.
For this trace to be useful, we'll need you to run through our troubleshooting steps listed here: Troubleshooting for iOS Devices
Let me know if you continue to run into issues with this after running through those steps.
@jermbolajr I would like to report this issue to our engineers. Could you tell me more about your device?
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?
Thanks for your help with this.
When I search and try to play a song on my iPhone nothing happens. I believe it is trying to trigger the popup ad to watch, but no ad appears, it just does nothing.
If I do the same thing on my PC, search and play the song it works correctly. I watch the ad and then the music plays. Once I have triggered the play session on the PC, I can then play any searched songs on my iPhone until the session ends.
Something is wrong with the popup process on the iPhone.
mod edit: changed title for clarity
Hi there, @thighto764. 👋
Thanks for reporting your experience.
Have any error messages popped up when this happens? If so, what exactly does it say?
In the meantime, let's see if we troubleshoot the Pandora app on your iOS device.
First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.
If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:
If the issue persists, I can share this with our engineering team. It's helpful to know:
Let me know how it goes. 🎧