iOS: Unable to remove song from collection

[Pookiepieelsa]

I have a song in my collection list that I cannot remove. I have unchecked the “collect” button and it adds it back instantly, which adds it to the top of the collected songs. I have tried to thumbs down the song, still there. I have tried to take it off on my phone and on my laptop and on my desktop. The song is River (King Kavalier Remix) by Bishop Briggs. Please help as I hate this!!! Any help is appreciated!!! 

Moderator Edit: Removed Personal Info, Edited title for clarity

[AdamPandora]

@Pookiepieelsa Can you please send me a screenshot of where you are seeing that song?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this.

[Pookiepieelsa]

Hello! Thank you for any help on this! The song is the first on the picture.

[AdamPandora · Accepted solution]

@Pookiepieelsa I checked your account on web, and do not see that track in your collection.

Since this issue appears to be specific to your iOS device, I recommend running through the following troubleshooting steps: Troubleshooting for iOS Devices

Let me know how it goes.

[Pookiepieelsa]

Got it! thank you!!

[AdamPandora]

Always happy to help. 😎

Thanks for being a part of the community!