iOS: "There Was an Error Saving the Playlist"

[tdsmith1187]

On my iPhone 12, when I try to edit my thumbs up playlist and click done, I get a message that says, "There was an error saving the playlist." And the song hasn't deleted. I've tried closing and re-opening the app, but the songs are still there.

I've also tried deleting songs from my playlist on my desktop (a Mac laptop). I have some success in deleting songs, but there is a weird glitch happening where I get to a certain place on my playlist, and a few things happen all at once:

1) I no longer have the option to delete songs

2) Most songs are showing up as numerous duplicates

3) The scroll bar keeps changing (as if the playlist is multiplying in loading more and more songs, perhaps creating more duplicates as mentioned in #2)

Not sure if my devices are possessed, or if there's a way to clean this up. Thanks in advance.

mod edit: changed title for clarity

[AlyssaPandora]

Hey, @tdsmith1187. 👋

Thanks for reporting this issue. Let's focus on your iPhone device first.

Could you share a bit more about what is happening?

• Have you tried uninstalling / reinstalling the Pandora app on your iPhone device?
• Are you able to remove songs from any of your other playlists? Or, does this only happen with your My Thumbs Up playlist?

++

iOS Troubleshooting:

If you haven't already, I would recommend trying out these steps while I have a trace enabled on your account: iOS Troubleshooting

Would you mind providing more details about your device?

• Device & Generation: iPhone 12
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for your help with this. Let me know how it goes. 🎧

[Maryhamlin]

When I swipe left to delete, it still appears on playlist.  Get message saying there is an error in saving the playlist????

[AlyssaPandora]

Hi there, @Maryhamlin. 👋

Thanks for posting about this, sorry to hear that you're encountering this error.

I moved your post over to this existing thread: iOS: Unable to Delete Songs on Playlist

Which playlist does this issue happen with?

In the meantime, could you try running through the troubleshooting steps? You can find them here: iOS Troubleshooting

Let me know how it goes. 🎧

[Scbrake]

I also have the same issues as the original comment. Could you please help me as well?

[AlyssaPandora]

Hey, @Scbrake. 👋

I've enabled a trace on your Pandora account as I'd like to share these reports with our engineering team.

If you haven't already, please try out these steps while I have the trace enabled on your account:  iOS Troubleshooting

Could you also share more details about your device?

• Device & Generation:
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Are you connected to Wi-Fi or cellular data when this is happening?

Let me know, and I can report this over to our iOS engineers. 🎧

[tdsmith1187]

Hi there - thanks for your reply. I didn't get an email alert that you responded, so I apologize for the delay.

I did uninstall/reinstall the app, and the issue persists. It appears to only be affecting My Thumbs Up playlist.

• Device & Generation: iPhone 12 Mini
• Carrier: Verizon
• iOS version: 15.2.1
• Pandora version: 2110.1.1
• Are you connected to Wi-Fi or cellular data when this is happening? WiFi

[AlyssaPandora]

Thanks for providing those additional details, @tdsmith1187. I've shared this information with our engineering team. We appreciate your patience while they investigate. 🎧

[tdsmith1187]

Hey @AlyssaPandora - checking in on this issue. I have not heard back.

[AdamPandora]

@tdsmith1187 It looks like our engineers are still looking into this issue.

Thanks again for all your patience in the meantime. 🤝

[ShadowMaster]

I’m having the same issue. Has there been any progress?

[AdamPandora]

@ShadowMaster I've enabled a trace on your Pandora account as I'd like to share these reports with our engineering team.

If you haven't already, please try out these steps while I have the trace enabled on your account:  iOS Troubleshooting

Could you also share more details about your device?

• Device & Generation:
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for working with me on this. 🤝

[HellcatKelly]

I’m having the same error message when trying to edit a playlist “unable to save changes“ I have restarted my phone and deleted the Pandora app and reinstalled it still getting this error… Any help would be appreciated?

[Lumpy]

Good Morning, I am attempting to edit/ remove a song from my playlist using an iPhone 13. Every time I do so I receive an error message saying it can’t be saved. And it’s only 1 particular song. Any suggestions on how to fix this issue. I have also tried logging out and even deleting the app. Thanks 

[AlyssaPandora]

Hey, @HellcatKelly. 👋

Thanks so much for reporting this, and sorry to hear that you're running into this error message. Based on your message, it sounds like you've already run through the standard iOS troubleshooting steps.

Could you also share more details about your device?

• Device & Generation:
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Are you connected to Wi-Fi or cellular data when this is happening?

Let me know and I can report this to our engineering team. 🎧

[AlyssaPandora]

Hey there, @Lumpy. 👋

Thanks so much for reporting this. I have seen a couple of community members mention the same error message over the weekend.

Would you mind providing a few more details about your device?

• Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Are you connected to Wi-Fi or cellular data when this is happening?

Let me know, and I can share this with our engineering team on your behalf. 🎧

[Keysean2]

Playlist keep giving me error messages

@AdamPandora 

mod edit: changed title for clarity

[AlyssaPandora]

Hi there, @Keysean2. 👋

Sorry to hear that you're encountering error messages when attempting to listen to your playlist. 

Could you share a bit more about what is happening and about your iOS device?

• What exactly does the error message(s) say?
• Does this happen with all of your playlists? Or, one playlist specifically?
• Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

If you're able to capture a screenshot of the error to share in your next post, this will be helpful too.

Let me know, and I can follow up with you. 🎧

[Keysean2]

It’s keeps saying there’s is a error saving the playlist 

[AlyssaPandora]

Thanks for confirming the error message, @Keysean2.

I'd like to share this with our engineering team on an internal ticket. Would you mind providing the requested device information from my post here?

Thanks for your help with this. 🎧