Hi @bethbfallon 👋
Thanks for reaching out and sorry for any frustration this may have caused.
Let's try some troubleshooting steps to see if we can resolve the issue. First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again. If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:
Hold down the Pandora icon on your Home screen until all the icons start "shaking."
Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
Then re-install Pandora via the App Store on your device.
++++
If you're still having trouble, I would like to report this to our engineers. Could you tell me more about your device?
Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information?
Hope this helps, please let us know how it goes!
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