Hi @Southy74 👋 Thanks for being a part of the Community and engaging with us. As to your skipping issue, the cause has many different variables which include: a poor network connection, an outdated app, an outdated iOS version, setting preferences, etc. However, most of the time, skipping issues can be resolved by uninstalling and reinstalling the Pandora app on your iOS device. Please try out our iOS Troubleshooting Steps for a more detailed explanation of how to do so. I've also enabled a trace on your account so that we can get a better understanding of what's going on. ++++ On the other hand, if the issue continues after running through the troubleshooting steps, could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Hope this helps. ... View more

Hi @Tabby2481 👋 Nice to see you around the Community and thanks for reporting. The latest Pandora update should have resolved this issue, however, it looks like your still having issues viewing your Podcasts. With that said, I have enabled a trace on your account. For this trace to be helpful, please try our iOS Troubleshooting Steps to see if your podcast collection will reappear. +++ If you're still having issues after the troubleshooting steps, can you please provide your device details so I can pass this information on to our engineers? I'm going to need: Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Thanks for your cooperation and let us know how it goes! ... View more

Hi @brooke13! Nice to see you around the community and thanks for the post. Please check out @AdamPandora Accepted Solution on where to find your downloaded songs on Pandora. Offline Mode and Downloads (How it works) Offline Listening is available to Pandora Plus and Pandora Premium subscribers. When you lose your mobile connection, Pandora will alert you with a notification to let you know that we are switching you to one of your offline stations. This way you stay connected to your music without major interruptions. For Pandora Plus subscribers, we will automatically choose up to three of your most-listened-to stations along with Thumbprint Radio* and add them to your offline listening stations. Pandora Premium subscribers, on the other hand, can choose which additional stations, albums, songs, or playlists are downloaded. Both Pandora Plus and Pandora Premium listeners can also switch to Offline Listening at any time, so you can save your data and take the music you love wherever you go. ... View more

Hi @JennyCA15  Would you mind explaining what's happening when playing Pandora with this setting off/on? In addition, would you mind providing your device details so that we can get a better understanding and if we need to report this to our engineers? We're going to need the following: Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for your help with this! ... View more

Hi @RoadRunner67  Thanks for the update and sorry to hear you're still having issues adding more content to your queue. I'd like to report your issue to our engineering team. Can you send over a bit more info about your device? Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for your help with this! 🤝 ... View more

Hi @Nancyvanduzen 👋 I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

Hi @CheriI  Thanks for updating us and glad to hear the album covers are displaying again. Playback Stopping If you're experiencing playback-stopping issues when listening to your playlist, let's try troubleshooting your browser to see if this helps. Please run through our Microsoft Edge Troubleshooting steps to help with your playback-stopping issues. Starting Playlist From the Middle If you would like to start your playlist from the middle, you would need to select a specific song from your playlist as the starting point. To do that: Go to My Collection and click the album art or title of the playlist you'd like to play. From here you can run down your list of songs and select which song you would like to start at. Once you start a song, the next song on the list will play in that order. However, we do have a Shuffle option, which provides a more diverse mix of music by randomly playing songs from the playlist you're listening to. To shuffle an on-demand piece of content such as an album or playlist: Go to the Now Playing screen and select the icon with intersecting arrows on the bottom of the screen to turn Shuffle on or off. When the shuffle icon is highlighted, it will shuffle all the songs from that album or playlist. Hope this helps! 🎧 ... View more

Hi @onyx69772  Are you receiving these messages only when playing Podcasts? If so, is it only for a specific podcast or all podcast shows/episodes? However, it seems like you attempted some troubleshooting steps for your desktop app by uninstalling/reinstalling the app. I would also suggest resetting your app data on your desktop app. To do that, press Alt on your keyboard to bring up the menu option at the top of the page, then select Help and Reset App Data. +++ Lastly, it seems like you're having the same issue on your Chrome browser as well. Please try our Chrome Troubleshooting steps to see if this will help get rid of that error message. Hope this helps, let us know how it goes! ... View more

Hi @porteras 👋 Nice to see you around the Community and thank you for posting. To keep things organized, I moved your post to an existing thread under Unable to View Lyrics from Browser. Please check out the accepted solution to see if this helps on your end. Web Browser Troubleshooting: If you're still having issues, you could also try out the basic troubleshooting for your specific browser (any steps you haven't already). Google Chrome Troubleshooting Safari Troubleshooting Microsoft Edge Troubleshooting Firefox Troubleshooting Desktop App Troubleshooting If you're using our desktop App, please try out these troubleshooting steps for your PC or Mac. Desktop App Troubleshooting Hope this helps, let us know how it goes! 🎧 ... View more

Hi @onyx69772  Thanks for reporting this, I've enabled a trace on your account so that we can get a better understanding. I have a couple of questions to ask before we proceed: Can you share the link to the podcast? Are you using our App or a web browser when playing Pandora? If you're using a web browser, which browser are you using? Did you receive any error messages when playing the podcast? Let us know and thanks for your help! ... View more

Hi @Jc18 👋 I've created a separate thread for you under iOS: Cast doesn’t show Sonos speakers after 2211.1. The new Pandora version release of 2211.1 should have helped with casting Pandora onto your Sonos device, however, I see that you've already updated Pandora, but still experiencing this issue. With that said, let's try some troubleshooting steps to see if this will help. iOS Troubleshooting Steps: First, try rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again. If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that: Hold down the Pandora icon on your Home screen until all the icons start "shaking." Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app. Then re-install Pandora via the App Store on your device. *Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you're still having trouble, can you please send a screenshot of what you're seeing, so that we can take a closer look? Hope this helps let us know how it goes! ... View more

Hi @jeff8009 👋 Thanks for posting! It seems like you already ran through Chrome Troubleshooting Steps, but still experiencing this issue. Does this issue only happen on your Chrome browser? I suggest trying a different browser like Firefox or Edge to see if this is a browser-related issue.  In addition, if this issue is happening on your desktop app too, please run through our Desktop Troubleshooting steps to see if this helps. +++ However, if the issue is persistent in all areas, would you mind answering the following questions: If you're on a computer what is your make & model? (PC, Mac) Who is your internet provider? Are you using a VPN? Do you have an Ad-Blocker installed? Thanks for sharing and let us know how it goes! ... View more

Hi @ElectronicaFan  Yes, that is true, because Apple charges additional transactional fees, Pandora Premium subscriptions purchased through Apple are more expensive ($12.99/monthly) than Premium subscriptions purchased directly through Pandora ($9.99/monthly). If you're interested in Pandora Premium at the rate of $9.99/month please visit our website and upgrade with your credit card or PayPal. Hope this helps! 🎧 ... View more

Hi @ChevyPower1 👋 Thanks for posting and being a part of the Community. I've enabled a trace on your account so that we can take a closer look at what's going on. For this trace to be helpful, please run through our iOS Troubleshooting steps. In addition, if you're still experiencing these issues, would you mind providing your device details so that I can pass your info on to our engineers? Device & Generation: Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Do any error messages pop up? If so, what exactly does it say? Let us know how it goes! ... View more

Hi @ElectronicaFan 👋 Thank you for your interest in upgrading your Pandora account. To be clear, you can upgrade your Pandora account either through our website or through your iPhone and charge via Apple. In addition, if you upgrade through our website or through Apple, as long as you are logged in to the upgraded account (email address and password) on all of your devices, your subscription benefits, and your collection of music will follow. To upgrade on your iOS device: Go to the Profile tab in the bottom navigation bar. Select Upgrade. From here you can view all of your upgrade options, as well as any trial offers which may apply. You will then be billed monthly by Apple.  Hope this helps. Thanks for listening! 🎧 ... View more

Hi @j9betts & @Love814kids If you haven't already, please try out our iOS troubleshooting steps listed below: First, try rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again. If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that: Hold down the Pandora icon on your Home screen until all the icons start "shaking." Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app. Then re-install Pandora via the App Store on your device. *Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know. Lastly, running your iPhone on an older OS release (anything before iOS 14) may cause performance issues playing Pandora. If needed, please check out this article on how to update your device's operating system. Hope this helps! ... View more