About GeraldPandora

GeraldPandora · ‎10-12-2022

Hi @Lucasspence I've moved your post to an existing thread under iOS 16: Songs Skip I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps. First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again. If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that: Hold down the Pandora icon on your Home screen until all the icons start "shaking." Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app. Then re-install Pandora via the App Store on your device. *Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know. ++ If the issue continues after running through the troubleshooting steps, could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Hope this helps. 🎧

GeraldPandora · ‎10-12-2022

Hey @JOEBOYLE , @243sadsho & @ChaplainHowardS! 👋 Thanks for being a part of the community and glad to see y'all here and interacting with us! If you have any questions, concerns or any feature request about Pandora feel free to drop in a thread and let us know! Hope to see y'all around! 🎧

GeraldPandora · ‎10-11-2022

Hi @MadMachinist59 Thanks for reporting this and sharing your device details. I've gone ahead and added your feedback to the internal ticket we have open for this issue. We appreciate your patience during this process! 🤝

GeraldPandora · ‎10-11-2022

Hi @Rms112 thanks for reaching out. It sounds like your original account is registered under a different email address. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime!

GeraldPandora · ‎10-11-2022

Hi @HellusiA 👋 I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps found here: Chrome Troubleshooting If you continue to experience issues with this, please send us a screenshot of the error message you're seeing. (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks for working me on this. 🤝

GeraldPandora · ‎10-07-2022

Happy World Smile Day! Hope that everyone is enjoying this beautiful Friday and putting smiles on everyone's faces including your own! Here are two of songs that always put a smile on my face: 1. Outstanding by The Gap band 2. I Can Only Imagine by MercyMe

GeraldPandora · ‎10-05-2022

Hi @trjonas Thanks for the follow-up and for providing those screenshots as it was very helpful. I checked your account on my end from a web browser and I do see those playlists in your collections. This may be a specific issue when updating to the latest iOS 16 version. We recently opened an internal ticket with our engineering team and I'd like to pass along your feedback and device information. It's helpful to know: Device & Generation: Carrier: iOS version: Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Have you identified any other patterns or notable information? Do any other error messages pop up? If so, what exactly does it say? Thanks so much for your help with this.

GeraldPandora · ‎10-05-2022

Hi @steelktm Unfortunately, I am unable to provide any additional information or a timeline as to when you can expect to see this resolved. However, the info you've provided is helpful and I've made sure to pass it along. Thanks very much for your patience in the meantime! 🤝

GeraldPandora · ‎10-05-2022

Hi @EB22 Thanks for the follow-up and sorry for the issues you continue to experience. We are aware of this issue and are working on it. I've passed your info along to our engineers. We really appreciate your patience in the meantime!

GeraldPandora · ‎10-05-2022

Hi @Mrlord88 Thanks for reporting this on your end and sorry for the issues you continue to experience. We have an internal ticket with our engineering team as we're seeing this issue occur with iOS 16. I'd like to pass along your feedback and device information. Would you mind providing the following: Device & Generation: Carrier: iOS version: iOS 16 Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Have you identified any other patterns or notable information? Do any other error messages pop up? If so, what exactly does it say? Thanks for your help and cooperation! 🤝

GeraldPandora · ‎10-04-2022

Hi @trjonas 👋 My name is Gerald and I'll be helping out AdamPandora for the rest of the day. I was looking at the playlists on your account and I do see your "Sweet" playlist in your collections. Is there another playlist you were interested in restoring? I saw a deleted playlist called "Sweet With Words". Could that be it? Let me know!

GeraldPandora · ‎10-04-2022

Hi @kstilson4304 Thanks for the update. I've shared your follow-up with our engineers to let them know that this is still occurring. At this time, I do not have an update for a fix. However, we will post on this thread with any new information. We appreciate your patience in the meantime!

GeraldPandora · ‎09-26-2022

Hi @10poundbaby Just to clarify with offline listening, for Pandora Premium subscribers, your three most popular stations (along with Thumbprint Radio) will automatically download for you to access in Offline Mode. However, if you would like to edit the stations that are downloaded for offline listening here's how: To remove sources you have downloaded: Make sure the app is connected online. Sort your collection by "Show downloads only" (see above). Select the source you'd like to remove and tap Downloaded to remove it from your offline collection. To download music for offline listening: Search for an artist, station, playlist, album, or song you would like to download, and click on its name to visit its backstage page. Tap the Download icon to add it to your offline collection. As for you're missing playlists, would you mind sending me the names of the playlist that are missing so I can take a closer look? In addition, if able to, would you mind sending me a screenshot of what you're seeing? Thanks for your help with this! 🤝

GeraldPandora · ‎09-26-2022

Hi Ricky, I've moved your post to this existing thread: Android Auto - Pandora launches when connected Does the only happen when connected to Android Auto or at other times outside of your vehicle? In addition, I just wanted to be sure that 'Enable Launch From Car' has been disabled within the Pandora app. You can find this under Settings > Advanced > Scroll down under Bluetooth Devices - Enable Launch From Car. If the toggle is enabled, please disable and try again. If so, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device? Model: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: Open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. Thanks for the help!

GeraldPandora · ‎09-22-2022

Hi @ericbbell60! Thanks for being a part of the Community, glad you were able to write in your first post! I understand your frustration, the iOS 16 update has reset a lot of users listening settings, which can seem different than before. However, just as a refresher on how to shuffle stations, to edit which stations are played during Shuffle: Plus listeners, swipe the Shuffle Stations icon bar at the top of your stations list from right to left. Then tap the Pencil that appears. There, you can select or deselect which stations you'd like to appear in your Shuffle by Station or Genre. Tap Save on the top right corner of your screen when done. If you already have stations selected and your issues are still persistent, I suggest trying iOS Troubleshooting steps to see if this will help. Hope this helps, let us know how it goes!

GeraldPandora · ‎09-22-2022

Hi @jekylczar, Thanks for sending that screenshot. I have recovered the following playlists for you: The Drop More To Love 2021 More To Love 2020 What You Loved 2021 What You Loved 2020 Your Pop Soundtrack Your Soul Soundtrack Your Indie Folk Soundtrack Keep in mind that you might have to restart your web browser or mobile app to see the changes and you should see it in your collection soon. If there were any other playlists you would like us to recover please let us know and we'll get to it! Hope this helps!

GeraldPandora · ‎09-22-2022

HI @mountainmantooo, I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime!

GeraldPandora · ‎09-20-2022

Hi @sallyadair It looks like you're on our free ad-supported service. You can only access and edit your payment info if you have an active subscription. You will be able to provide your new payment information when you upgrade your account again from the Pandora website. Next, confirm you are logged in with the correct email address. Then, choose your subscription and update your credit card information on the Upgrade page. Please note that any applicable Tax will show in the Order Summary box. I hope this is helpful. Let us know if you have any more questions or concerns.

GeraldPandora · ‎09-20-2022

Hi @cmarsh I've moved your post to this existing thread under iOS 16: Log In Button Doesn't Work after iOS Update Let's try running through these steps while I have a trace enabled on your Pandora account. You can find the steps here: iOS Troubleshooting Feel free to let me know how it goes!

GeraldPandora · ‎09-20-2022

Hi @Loveis4losers I understand your frustration, however, there is a way to listen to music on-demand with Pandora through our Premium Access Sessions. If you accept a complimentary Pandora Premium access session (by interacting with an advertisement in order to listen to content on-demand), you'll automatically be transitioned into the Premium experience, which looks a little different from our radio-only or Plus experiences. These Premium Access sessions allow you to create playlists, or collect songs or albums to listen to right away, rather than waiting to hear them play on a station. However, you'll still have access to all of your stations under My Collection if you filter it by Stations. When your Premium Access session expires you'll be returned to your normal Pandora app experience, but we'll automatically save your on-demand music collection for your next Premium experience. If you're eager to jump back into Premium, you can always upgrade your account or check your trial eligibility on the Pandora website. I hope this helps explain.

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