@vtarchitectdk, welcome to Community! I've taken a look and it appears like your account is currently upgraded to Pandora Plus. Can you explain your issue a bit further? What happens when you open Pandora? The more details you're able to provide, the better equipped I'll be to help. ... View more

@Chloelynn welcome to Community! If you haven't already, you can check out the following threads: Q: What's your go-to Pandora station? Q: What song never fails to put you in a good mood? Hope to see you around more often. ... View more

@California Let's try some troubleshooting steps to see if we can resolve the issue. First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again. If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that: Hold down the Pandora icon on your Home screen until all the icons start "shaking." Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app. Then re-install Pandora via the App Store on your device. *Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know. Hope this helps. ... View more

@daleslad sorry to hear that. The current version of Pandora for iOS requires iOS 15. To confirm the iOS version you are running on your device, open your device's Settings, go to General, About, and Version. If you are running a version older than iOS 15, you will need to update your iOS version. Otherwise, I'm afraid you won't be able to download the current version of the Pandora app on that device. Previous versions of the Pandora app are not available for download. If your device runs an older version, you may experience some unpredictable behavior. ... View more

@California Could you tell me a bit more about what you're experiencing? What happens when you open Pandora? Is there any error message? If so, what does it say? I look forward to hearing back. ... View more

@MattB17 Sorry to hear that. Let's try some troubleshooting steps to see if we can resolve the issue. First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again. If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that: Hold down the Pandora icon on your Home screen until all the icons start "shaking." Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app. Then re-install Pandora via the App Store on your device.   *Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know. Hope this helps. ... View more

@oofernandez8, I moved your post over to this existing thread: Direct-billed: Pandora Premium Price Increase We were fortunate to have been able to keep the price of our subscriptions consistent, despite the steady increase in music licensing costs. The increase in our fees reflects the fact that music licensing is one of the most expensive components of providing the service. We are constantly striving to manage these expenses without compromising the quality of the listening experience. Thanks for listening! ... View more

@scooter1966, welcome to Community! You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. However, you won't be able to listen to that same Pandora account on multiple devices at the same time. If you are looking for a way to stream Pandora separately on your various devices simultaneously, then would need to look into upgrading to our Premium Family plan instead. With this plan, you can create a separate account for each of your devices using different email addresses. You can then add each new account to your Premium Family plan so that you can enjoy the benefits of the Premium subscription on each of your devices. It also appears like you're currently upgraded to Pandora Premium through Apple. If you're interested in subscribing to Pandora Premium Family, or in joining someone else's family plan, you'll need to wait for your current subscription through Apple to expire. When you begin to hear ads on your account again, you can sign up for Premium Family directly through the Pandora website. Hope this helps! ... View more

@Tiny303 Welcome to Community! I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@williamprice It appears like you're currently upgraded directly through Pandora. If you're accessing from a computer, make sure you're signed into your account and click on the initial icon located in the top right corner to access Settings, then navigate to Subscription. Please visit our Help site to Change your billing method or subscription plan. Hope this helps! ... View more

@Dani3155 Welcome to Community! Sorry to hear you're having troubles. We do not offer phone support, but we're happy to help over email, chat and Community. Could you provide the following information so I can help?  What is the make, model and year of your vehicle? How is your smartphone connected to your car? (Bluetooth, USB, Aux) Is your vehicle equipped with Android Auto or Apple CarPlay? Have you experienced this issue only when in the car, or also when listening on your phone outside the car? The name of the station(s) or playlists(s) you're seeing. Please note, all Pandora automotive implementations require you to use a compatible iPhone or Android with an active internet connection in order to stream music in the car.* Let me know. Use your mobile device only when conditions allow and as permitted by applicable law. ... View more

@Soulgoodie67, nice to see you on Community! I moved your post over to this existing thread: When was my account created? It looks like your account was created on 12/29/2009 🎶 ... View more

@Hilary, I've created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@Kelleyap, nice to see you on Community! Could you tell me a bit more about what you're experiencing? 1. What happens when you open Pandora? 2. Is there an error message? If so, what does it say? 3. Can you provide me with a screenshot of what you're seeing? Looking forward to your reply. ... View more

Hi @Samshane34, welcome to Community! To clarify, are the controls grey out? Or is there any error message? If there is any error message, what does it say? ... View more

Hi @Kcbailey_19, welcome to Community! I moved your post over to this thread: Still getting ads with direct-billed subscription I've also gone ahead and created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience! ... View more

Hi @4215ti, welcome to Community! I've moved your post to an existing post Trouble redeeming gift subscription. I've also gone ahead and created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

Hi @DJRobinson79, welcome to Community! I moved your post over to this existing thread: Switch to Premium Family while on Google sub It looks like you're currently upgraded through Google. Upgrading to a Pandora Premium Family subscription is currently not possible through Google Play or any other third party vendor. If you want to get the Premium Family subscription, you'll need to cancel your current subscription through Google Play and wait for it to expire. When you begin to hear ads on your account again, you can sign up for Premium Family directly through the Pandora website. You must be at least 21 years of age to purchase a Premium Family subscription as the primary account holder. I hope this helps. ... View more