LeonPandora
Moderator
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@SexxyTi_05 it appears like you've already reached out our support team. Please keep an eye out for their email reply, and they will be happy to further assist. Thanks for your patience in the meantime!
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@oofernandez8, I moved your post over to this existing thread: Direct-billed: Pandora Premium Price Increase We were fortunate to have been able to keep the price of our subscriptions consistent, despite the steady increase in music licensing costs. The increase in our fees reflects the fact that music licensing is one of the most expensive components of providing the service. We are constantly striving to manage these expenses without compromising the quality of the listening experience. Thanks for listening!
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@scooter1966, welcome to Community! You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. However, you won't be able to listen to that same Pandora account on multiple devices at the same time.
If you are looking for a way to stream Pandora separately on your various devices simultaneously, then would need to look into upgrading to our Premium Family plan instead. With this plan, you can create a separate account for each of your devices using different email addresses. You can then add each new account to your Premium Family plan so that you can enjoy the benefits of the Premium subscription on each of your devices. It also appears like you're currently upgraded to Pandora Premium through Apple. If you're interested in subscribing to Pandora Premium Family, or in joining someone else's family plan, you'll need to wait for your current subscription through Apple to expire. When you begin to hear ads on your account again, you can sign up for Premium Family directly through the Pandora website. Hope this helps!
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@Tiny303 Welcome to Community! I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime!
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@williamprice It appears like you're currently upgraded directly through Pandora. If you're accessing from a computer, make sure you're signed into your account and click on the initial icon located in the top right corner to access Settings, then navigate to Subscription. Please visit our Help site to Change your billing method or subscription plan. Hope this helps!
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@Dani3155 Welcome to Community! Sorry to hear you're having troubles. We do not offer phone support, but we're happy to help over email, chat and Community. Could you provide the following information so I can help?
What is the make, model and year of your vehicle?
How is your smartphone connected to your car? (Bluetooth, USB, Aux)
Is your vehicle equipped with Android Auto or Apple CarPlay?
Have you experienced this issue only when in the car, or also when listening on your phone outside the car?
The name of the station(s) or playlists(s) you're seeing.
Please note, all Pandora automotive implementations require you to use a compatible iPhone or Android with an active internet connection in order to stream music in the car.* Let me know. Use your mobile device only when conditions allow and as permitted by applicable law.
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@Soulgoodie67, nice to see you on Community! I moved your post over to this existing thread: When was my account created? It looks like your account was created on 12/29/2009 🎶
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@Hilary, I've created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
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Hi @Dewain456, nice to see you on Community! I moved your post over to this existing thread: Still hearing ads with Pandora Plus It looks like you're subscribed to Pandora Plus, not Pandora Premium. However, you're triggering a complimentary session of Premium in order to listen to on-demand content, which is why you're seeing ads. Check out the accepted solution to this thread for more information. I hope this helps to clarify.
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@Kelleyap, nice to see you on Community! Could you tell me a bit more about what you're experiencing? 1. What happens when you open Pandora? 2. Is there an error message? If so, what does it say? 3. Can you provide me with a screenshot of what you're seeing? Looking forward to your reply.
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@Teriwinchester3, nice to see you on Community! Unfortunately, we don't offer a first responders discount at this time. We currently only offer discounts for Students and Military. For more information about our subscription options, please visit our website. Hope this helps!
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Hi @Samshane34, welcome to Community! To clarify, are the controls grey out? Or is there any error message? If there is any error message, what does it say?
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Hi @Kcbailey_19, welcome to Community! I moved your post over to this thread: Still getting ads with direct-billed subscription I've also gone ahead and created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience!
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Hi @4215ti, welcome to Community! I've moved your post to an existing post Trouble redeeming gift subscription. I've also gone ahead and created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
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Hi @DJRobinson79, welcome to Community! I moved your post over to this existing thread: Switch to Premium Family while on Google sub It looks like you're currently upgraded through Google. Upgrading to a Pandora Premium Family subscription is currently not possible through Google Play or any other third party vendor. If you want to get the Premium Family subscription, you'll need to cancel your current subscription through Google Play and wait for it to expire. When you begin to hear ads on your account again, you can sign up for Premium Family directly through the Pandora website. You must be at least 21 years of age to purchase a Premium Family subscription as the primary account holder. I hope this helps.
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Hi @TheBigRizz, To keep things organized, I moved your post over to the existing thread related to this topic: Listened 4 consecutive days, how do I get ad free? I have also created a ticket with our support team for you as well.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
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Hi @Tiffanycastle, welcome to Pandora! I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.
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@Skinnerbenjamin I would like to report this issue to our engineers team. Could you tell me more about your device?
Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
Are you connected to Wi-Fi or cellular data when this is happening?
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Hi @sjdkauai, welcome to Pandora! If you decide to upgrade to Pandora Premium during your 30 days trial of Pandora Plus, you won't be charged for Plus and Premium. If you upgrade directly through Google Play, you will immediately be transitioned into Premium, and the unused portion of your current Plus subscription will be applied to that cost. Once you've used up the remaining value of your most recent Plus subscription, you will be charged for your first month of Premium. If you have any other questions, please feel free to let us know.
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Hi @Skinnerbenjamin, sorry to hear you're having troubles.
Is this happening on a computer or on a device?
If you are on a computer, are you listening from:
A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?
If you are on a device, what is the make and model (and carrier, if applicable)?
Looking forward to your reply.
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