Hi @TWR  Welcome to community! I tested your account and didn't have any trouble with playback on my end using a Firefox web browser. Can you try using a different browser than the one you're on to see if you have the same experience? This will help determine if it's a browser issue. Let me know how it goes and if you're still having trouble. Here are some additional troubleshooting steps that may be helpful depending on the browser you're using: Chrome Firefox Edge   ... View more