Hey there, @mima. 👋
Sorry to hear that you're having trouble.
Are you receiving any error messages? If so, what exactly does it say?
Some anti-virus software like Kaspersky can have anti-banner settings enabled that behave similarly to ad blockers. If you're using Kaspersky software, identify the version you have installed and follow their instructions on how to disable that feature:
Kaspersky Internet Security 2019
Kaspersky Internet Security 2017
Kaspersky Total Security 15
Let me know if this helps. 🎧
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